Refund policy

By placing an order with So Wearable, you agree to this Return & Refund Policy.

Made-to-Order Products

All items sold at So Wearable are made to order. This means each product is created specifically for you once an order is placed. Because of this, we do not accept returns or exchanges for change of mind, wrong size selection, or buyer’s remorse.

Producing items on demand helps reduce overproduction and unnecessary environmental impact — thank you for supporting a more sustainable approach 💚

Please read size chart carefully before purchasing as refunds are not issued for:

  • Incorrect size ordered

  • Personal preference or style

  • Minor color variations (screen vs. print)

  • Shipping delays caused by the carrier

Damaged or Defective Items

We take quality seriously. If your item arrives damaged, misprinted, or defective, we’re happy to help.

To be eligible:

  • You must contact us within 7 days of delivery

  • Please include:

    • Your order number

    • Clear photos of the issue

Once reviewed, we will offer:

  • A store credit, or

  • A replacement, at our discretion

Please do not return the item unless we specifically request it. Returned items sent without approval will not be refunded.

Delays & Force Majeure

We are not responsible for delays caused by shipping carriers, customs, weather conditions, or other circumstances beyond our control.

Shipping Issues

If your order is lost in transit or marked as delivered but not received, please contact us and we will assist you in opening a claim with the shipping provider.

Policy Updates

So Wearable reserves the right to update or modify this policy at any time. Changes will take effect immediately upon being posted on this page.

How to Contact Us

For any issues regarding your order, please email us at:

📧 sowearable@hotmail.com